Rummy Club Ola has made commercially reasonable efforts to ensure that users of Rummy Club Ola play the game in a manner that is fair to all players. Note, however, that human behaviour is complex, and detecting cheating is based on approximations of multiple variables. Therefore, we strongly advise users to make their own decisions. If you believe that a particular user (or group of users) is cheating in the game, please contact us at the following email ID: support@rummyclubola.com.

Please note that failure to follow Rummy Club Ola rules or Terms of Service, irrespective of intention or motive, can get your account suspended, hacked, or permanently banned. Please read the following list of PROHIBITED actions.

Do NOT:

• Use third-party software, scripts, or bots to access or play Rummy Club Ola in any way. (See below)
• Attempt to get free chips by clicking links from unknown sources or people promising free chips—this may get your account phished or hacked. We will not be responsible if either of these happens to your account.
• Use profanity or language that discriminates or maliciously targets another individual in any way. This includes your profile picture.
• Create more than one account to play Rummy Club Ola from or store chips—all accounts will be banned! (See below)
• Lose on purpose as a means of transferring chips—we have the means to track this, and you will forfeit all your chips and may potentially be banned by us. (See below)
• Attempt to sell chips using any means or under any circumstances.
• Attempt to buy chips from anyone other than Rummy Club Ola, or its authorized resellers in appropriate markets.
• Play with multiple accounts or friends on the same table to spoil other players’ games—this is not allowed. We have the means to track these activities, and if we discover or reasonably suspect that you are colluding with others, we may confiscate all your chips and/or ban you from playing Rummy Club Ola.
• Share your Facebook password with anyone. Rummy Club Ola or its representatives do not request your Facebook password under any circumstances.

CHIP TRANSFERS If suspected, the following activities will result in a violation of our Terms of Service and will be aggressively enforced through appropriate penalties:

• Losing hands on purpose at the table to transfer chips to anyone else (or yourself on another account).
• Attempting to sell chips using any means or under any circumstances.
• Attempting to buy chips from anyone other than Rummy Club Ola, or its authorized resellers in appropriate markets.

COLLUSION Playing with multiple accounts or friends on the same table to spoil other players’ games is not allowed. We have the means to track these activities, and if we discover or have reasonable suspicion that you are colluding with others, we may confiscate all your chips and/or ban you from playing Rummy Club Ola.

MULTIPLE ACCOUNTS You are allowed one account only per social network. In addition, you cannot use multiple accounts to try to accumulate free chips (aka chip farming). Should we detect any such behavior, we will take suitable penalty measures, including confiscating your chips, suspending your accounts, and/or banning you permanently. The discretion of the penalty and mode of enforcement lies entirely with us.

CHIP FARMING / SCRIPTING Using scripts and manual processes to accumulate free chips is an abuse of the terms and conditions of Rummy Club Ola. These behaviors are absolutely not allowed and may result in all your chips being confiscated, your account(s) being suspended, or you being permanently banned.

REFUND AND CANCELLATION POLICY Once chips have been obtained, we will not provide refunds. If your chips are not awarded for any reason, please contact us, and your chips will be awarded immediately.